Paddy Power has a live chat feature ready and available to help customers with any problem they need sorting out, such as making a deposit, making a withdrawal, payments and banking queries, free promotions and bets, and registration and access issues.
To access their live chat, go to the bottom right hand corner of the homepage and choose a category. The main categories are:
- Forgotten My Password Or Username
- Paddy Power’s Identity Verification Process (KYC)
- Horse Racing – Best Odds Guaranteed Explained
- Football – Shots On Target – Opta Definitions
- Horse Racing – Future Racing
There are some additional ones:
- Promotions & Rewards
- Verifying Your Account
- Login & Registration
- Responsible Gambling
- Deposit & Withdraw
If none of these apply to your issue, click on “Message us” at the bottom of the page. You have two options: log in or continue as guest. If you go to login, you’ll be taken to the support page. As guest, a pop up box will open and you’ll get a message to provide as many details as possible so t hey can assist you best. The live chat seems to function without any issues.
There’s also an option Ask Paddy Power on Twitter. Maybe not as helpful as live chat, although it’s still live and might be of some use to you. The Twitter chat is available from 8 am to midnight every day. The live chat through the support page is available 24/7.
Their live chat is now hiring as well – 14 positions are available for support staff with different languages. Paddy Power provides detailed information about their hiring process and their company. More specifically, here’s the info on customer service:
According to the operator, they get about 2.8 million support requests a year. They take care to provide all of them with the best service possible, regardless of what contact channel they use: email, phone, live chat, Twitter, etc. The operator claims they have even won awards for their excellent customer service and experience. You are invited to submit an application to work for them because they use cutting edge tech and offer brilliant training. Paddy Power is also a global FTSE 100 company.