Casumo was founded in Scandinavia a decade ago and has expanded into the UK market since. It offers a myriad of casino games, which is part of why it’s become so popular. According to scams.info, they have decent customer support in general. Casumo recommends the live chat option, which is available 24/7. The staff is reliable, quick, and knowledgeable. You can also get in touch with the operator by email. The address is firstname.lastname@example.org.
Casumo doesn’t have a number to call, so if you want to talk to someone in person, you’re out of luck. Customers with more standard queries might find the FAQ section helpful. It provides assistance with most inquiries related to deposits and withdrawals, account info, transaction queries, and bonus queries. In fact, this section should be your first port of call.
Interestingly, a site affiliated with Casumo, casumocares.com, ranks quite high when you look for live chat options. This site is dedicated to educating and giving gamblers struggling with addiction proactive support around their problem. They do this through Play Okay, a tool that lets users set limits on their wagers. Once you set a limit, Casumo won’t let you exceed it. You can get more info about how it works from casumocares.com.
Feedback from customers
On a less positive note (or an equally negative one depending on how you see it), there are quite a few complaints from now-former customers about Casumo’s live chat. Most of them are relatively recent, going back to December 2020 on a high-ranking platform called casinomeister. The top one starts with “Casumo is at it again .. withdrawal stuck and live chat is useless.” Another person writes, “Idk why I even bothered with Casumo, given all that’s been reported here. Figured I’d be relatively safe regardless, since I don’t highroll so SoW probably isn’t coming my way. Well, it probably isn’t, but Casumo nonetheless is not paying out and live chat is being useless. Their rules state 72h max withdrawal time which already is absurd. It’s now been over 72 hours and nothing. Live chat states that they cannot see any info regarding withdrawals and that I’ll be paid out asap.”
Another user writes, “I’m not completely done playing in Casumo, but I have minimized my deposits there. Reasons are simple, withdrawal time changes for worse (used to be 24 hours max, now you have to wait days usually) and practically no customer service anymore.”