On the casino’s website, they direct all customer enquiries relating to mobile or online use of the platform to the Customer Service team via live chat. Alternatively, you can visit the help centre. You’re given a link to click on. Once you do, you’re taken to the Help Centre page. Below this link, there’s another one for enquiries relating to shop or telephone facilities, with another link to click on, but that will take you to the Help Centre page again.
Once there, the first thing you’ll see is a list of FAQs. If you see the answer to yours, you won’t need to contact live chat. The first question on the list is “what deposit and withdrawal options can I use”. Before we get to the answer and the other questions, here’s what people had to say about William Hill’s live chat on Trustpilot.
“Decent service when need any bet or any issues they are quick to assist and had no complaints when talking to them on live chat.”
“Excellent odds lay to decent stakes always pay out fairly and great help services via Twitter only fault is live chat not up to hills good standards.”
“Quite frankly the customer service that a company this size offers is a complete and utter joke. The livechat representatives are poorly trained.”
Now, on to the payment methods. They include debit cards, e-wallets, credit cards (unless you’re in the UK, then it’s not allowed), Apple Pay, online banking, bank transfers, and even cash vouchers and prepaid cards. The casino recommends debit cards as a simple and secure way to fund your account. The minimum deposit by debit card is £5. On 14th April 2020, the UK government banned credit card payments to casinos. If you’re playing from another country, you can use a credit card to fund your account at William Hill. The minimum deposit is £5 again.
Other frequent questions that William Hill users ask: