As of the time of writing, Coral live chat was undergoing an update and the help section was not available. We got a message that they were working on “improving user experience” and the site was down, but would be back up in several hours. The casino is working as usual. You can make deposits, withdrawals, sign up if you haven’t with Coral, and everything else.
Still, we wanted to know about the live chat and other support channels because this is what the article should be about. From the info we were able to gather, it seems Coral is taking the pandemic situation very seriously and its support staff is working from home. Coral posted:
“With so many of our members stuck indoors, we need to make sure that everyone’s in full control of what they’re betting. Now more than ever, it’s important to take regular breaks and remember that betting’s about entertainment – it’s only fun if you’re betting within your budget.”
They go on to explain what tools they have to help users gamble responsibly. Now, we’re not exactly sure why the pandemic matters. Coral is an online casino that lets users bet from anywhere, so most of them were betting from home before the Covid situation too. Still, they make an effort to point out the tools available, which include time limits, deposit limits, and other gambling controls. There is a link to click on to see what your options are. Were these options there before Covid? We don’t know. This is what comes up when you try to find info about their live chat.
Coral goes on to explain that their customer service advisors are available on live chat and email even though most of them are working from home. If you need help with anything, you’re encouraged to send them a message. They assure they’ll get back to you as soon as possible.
Finally, Coral assures they give everyone an opportunity to bet on upcoming events even though many top sports events have been cancelled.