If you have questions or an issue you need help from Bwin’s support with, you’ll be taken to their contact page. There, you’ll be informed that if you want to place a bet with them, you should go to https://sports.bwin.com/en/sports. If you have questions about live, mobile, or online betting services, there’s another link to click on.
When you do that, you’re taken to their mobile portal, where you’ll see a list of popular articles. These include:
- When will I receive my withdrawal?
- I forgot my password
- Where can I see my current bonuses and wagering progress?
- How do I verify?
If any of these apply to your query, click on the link. You’ll find it’s not exactly an article, which is a good thing for people who don’t want to read. instead, Bwin has been helpful enough to upload videos with some brief text explanations below. If you click on “how do I verify”, you’ll be walked through the process step by step and given all the info you need. In addition, you’ll see a list of questions related to the verification process.
If none of these subjects apply to your situation, however, you’ll find a list of the categories below the article list. These are:
- Promotions and Bonuses
- Account Details and Verification
- Account Access
- Licencing and Terms and Conditions
- Unable to Play
Click on whatever applies to you. You’ll be taken to a list of FAQs. This will take you back to the respective article topic with the videos and the brief text below each. So basically, the list of popular articles and the list of categories take you to the same place. From this, it follows that if you didn’t get an answer from the article list, you won’t get one from the category list.
The good news is that there is a button below the text, “need more help?” Click on this if you haven’t found a solution to your issue or an answer to your query. Once you do, you’ll be taken to the following list of contact options:
- Secure Private Message with Facebook Messenger. 24/7 service – average response time: 5 mins
- Secure Private Message on Twitter. 24/7 service – average response time: 5 mins
- Live chat Hours available 24/7
When you click on live chat, a window will pop up, saying WELCOME TO LIVE CHAT. The window informs you that the sportsbook team is online and ready to take your question. Before they do, you must enter your name and email.
That’s all. Good luck!