To access Betfair’s live chat, you must go to their Support page. There, you’ll see a list of popular questions. Click on your question, if it’s on the list, which is as follows:
- Why can’t I access my Betfair account?
- Withdrawing Funds
- Sportsbook: What is Cash Out and how does it work?
- Sportsbook: Free Bet FAQ
- Sportsbook Horse Racing – Best Odds Guaranteed Explained
Below the questions, there is a number of categories, which you can click on if you want to find out more about them. These include Verifying Your Account, Login & Registration, Deposit & Withdraw, sports, gaming, and more. If you don’t find the answer you were looking for, press the button “get in touch” below the category list. This is the link to their live chat. You’ll be asked to log in to access it. Your username and password are needed.
The most frequently asked question appears to be “why can’t I access my Betfair account”. The casino lists two possible reasons: your account has been suspended or it has been closed. The casino advises to check your email; they usually explain suspensions and closures by email. If the account is only suspended, not closed, you can do something to open it again. After every answer, there’s a prompt saying “Did this help.” Then, you’ll see a list of additional questions to choose from, which you can click on. After the list, you’ll see: “Not found the answer you were after?” If you click on this, you’ll be taken to the “get in touch” button again.
The idea is that users go through as many questions as possible to find their answer before troubling the live support. This is typical of many companies. Apparently, their chat is understaffed.
The next most popular question is “How do I withdraw funds?” There are instructions for mobile as well as desktop users. The casino points out that users can only withdraw from their Main Wallet. Any funds in other wallets (like Exchange Games or Poker) must be transferred to the Main Wallet.