Founded back in 2007, 1XBet has experienced steady growth. Currently, they have about half a million customers from all over the world. 1XBet is a rapidly growing brand. Based in Cyprus, it has offices in Asia, Europe, and Latin America and over 5,000 employees globally.
The platform offers an impressive range of sports betting options and the highest number of live in play and pre-match markets among competitors. It has a large number of payment option, available to users worldwide.
The sportsbook has garnered mixed reviews on Quora and Trustpilot. Some have complained about poor service quality, while others were happy with the variety of sports available to bet on. The sportsbook has made an effort to improve its reputation by partnering with FC Barcelona, Serie A, La Liga, and other major sports associations. At the same time, some of their advertising campaigns have caused controversy.
If you’re in a country not served by 1XBet, you won’t be able to access their live chat at all – or any element of their site. Two emails are listed online, the first for partnership queries (b2b@1xbet.co.mz) and the second for queries related to betting locations (retail@1xbet.co.mz). A physical company address is also listed. For general queries, you’re directed to info-ug@1xbet-team.com. You can reach them at +44 127 325-69-87 by phone. You’re encouraged to write and assured one of their staff will contact you as soon as possible. The platform also has an Online Consultant service.
In the past, customer service seems to have been an issue for the gambling operator. The live chat option is always on view. Users find this reassuring because it demonstrates the company is not trying to make it hard to contact them by hiding their contact details somewhere deep within the site. While it remains unclear where the phone chat is actually based, the agents respond to inquiries in a timely manner and in good English. On the downside, it can sometimes take a while to get a response.
The website lists additional email addresses and a contact form, but live chat is the best way to go if you want to get in touch.
