Betsafe Casino’s Help Centre is well-organized and appealing with a search field and a FAQ at the top and instant access to the information you need. Support is provided across three main channels: live chat, email and request a callback. With an average wait of 30 seconds, half an hour, and up to 60 minutes for each of these, the service is unprecedented in quality.
Betsafe’s live chat is accessible around the clock. Typically, the wait time is less than 30 sec. If you’re looking for a quick and adequate response to any query, don’t hesitate to get in touch. Issues can be explained to customer service agents in real time because you can type in the text box while your casino account is active. Before you click the Live Chat button, which you’ll see at the top in the center of the homepage, make sure you’re logged in.
You can also get in touch with Betsafe by email. For players in Canada, the dedicated address is support-ca@betsafe.com. If you want a written and saved record of your interaction with customer service, this is the way to go. If you have a financial or legal issue, this is the best channel. We hope you don’t have such an issue, of course.
Customer service is staffed 24/7 and the team commits to responding within an hour, usually far more quickly. They are helpful and competent.
The last option is to request a callback. Thankfully, there’s no need to wait in phone lines. They return calls in an hour at most. The number to call in the UK is +44 808 238 0028 for Canadians and other users residing outside the UK.
