Winmasters live chat and support

Winmasters doesn’t appear to have live chat among its support methods. They write that the fastest way for a solution to your problem is taking a look through our FAQs. If you haven’t found what you’re looking for, they ask to contact them by sending them an email or providing them with the necessary information in the contact form. This form is available at the bookmaker’s email address. You can contact the Customer Support Department directly by sending them an email at

If you are an existing customer, you should provide your username for a faster response. International Support in English language is available seven days a week (Monday to Sunday), 09:00 – 22:00 CET. Local Language Support is available Monday to Friday, 09:00 – 17:00 CET.

It is not clear if the above support is by phone or via another channel. Perhaps these intervals are when the staff respond to emails because the bookmaker asks customers to please include their personal email (in the “email address” field of the contact form) as it is essential to receive an answer to their question or request.


The most common questions are as follows:

Why to register

Registration at allows you to use all the available products on the site. Registration entitles you to open an account at free of charge and without any obligation. Use the account to manage your bets and personal information. You will have to deposit money into your account to be able to place real money bets.

Once I have registered, can I change my personal data?

You can’t change basic data like your name, date of birth, country, or the currency for your Winmasters account. Safety is the top priority for Winmasters. You will, however, still be able to change other data even after registration as for example email address, language etc. (after verification). In special cases, winmasters will verify and accept a change to your basic data, provided you submit the required proof. You can change anytime the settings of your browsing program (browser’s settings), so you can control cookies.

I cannot register since my personal data have already been submitted/registered. What can I do?

This means that you have already successfully registered at If you have lost or forgotten your credentials, click the “Forgot Password” button in the login area or simply send a message to the Customer Support team, including your name/surname, your home address, your birth date and the email address you stated when you signed up at


Cashout provides you better control over your bets and allows you to receive a refund before the end of the event. When this feature is activated, you can close a bet totally or partially, leaving the remainder of your bet to evolve.

Deposit/withdrawal processing times

Deposits are processed instantly using debit and credit cards, e-wallets or prepaid cards. Your deposit or withdrawal processing time may vary depending on your selected payment method.

 Why can’t I make a withdrawal?

If you are not able to make a withdrawal, it could be due to one of the following reasons:

  • If your account is not yet verified, you will not be able to withdraw. The process of account verification is a two-step process and there are a number of quick and easy choices available for you to complete it.
  • If your payment information is not up to date or your payment method has expired, it will affect your withdrawal process.
  • If you receive any specific error codes while attempting a withdrawal, please contact them with the error code.

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